Refund & Return Policy

At Pixie Pal, we are dedicated to enhancing your child’s daily joy through creative, thoughtfully designed kids’ products. We proudly stand behind the quality of every item we offer. We recommend using your product for at least 14 days to enjoy its full benefits. If, after consistent use and within our 60-day money-back guarantee, you are not completely satisfied, our support team is here to help. Simply visit our Contact Us page to begin the return process.

Cancellation Policy

If you need to make changes or cancel your order, please contact us within 24 hours of purchase. After that, your order may already be in processing and changes may not be possible. Cancellations made within the 24-hour window will be refunded within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products will bring delight and value, which is why we offer a 60-day money-back guarantee. We encourage a 14-day trial to fully experience the benefits. If you are still unsatisfied, you can return the product (in original condition) for a full refund. Please note that shipping fees, if any, are non-refundable.

To start a return, fill out the form on our Contact Us page. Include your Order Number, or the Name and Email Address used during checkout. Our friendly team will walk you through the simple return process.

Damaged Items

Every Pixie Pal product is packed with care to ensure safe delivery. However, if you receive an item that is defective or physically broken, it qualifies as damaged. Minor dents or scratches on outer packaging that do not affect the product's function or safety are not considered damage. If your item arrived damaged, please contact us immediately so we can make it right.